Why We Say No to Some Properties — and Why That’s a Good Thing
Why We Say No to Some Properties — and Why That’s a Good Thing
It might surprise you, but we don’t say yes to every property that comes our way.
That’s not arrogance — it’s alignment.
Because when it comes to short-term stays, not every home is the right fit — and forcing it can hurt everyone involved: the owner, the guest, and the brand.
Our goal isn’t to grow for the sake of it.
It’s to create exceptional guest experiences and long-term wins for our clients — and that only happens when the property, the purpose, and the presentation align.
What We Look For — And What We Avoid
A great short-stay property isn’t just about location or luxury.
It’s about readiness, character, comfort, and care.
We usually say yes to properties that:
Are clean, functional, and well-located
Have been cared for, even if modest in design
Are quiet, private, or offer something unique
Can be styled or elevated into a boutique feel
We typically say no when:
The home has serious moisture, maintenance, or safety issues
The surrounding environment is noisy, unsafe, or undesirable
The owner is seeking maximum income with minimum care
There’s resistance to even basic upgrades or improvements
That’s because we know what guests need — and what they’ll complain about. We’ve read the reviews. We’ve handled the damage claims. We know what works — and what doesn’t.
We’d Rather Protect the Experience Than Compromise the Standard
Our boutique brand is built on trust, reputation, and care. That means protecting:
The owner — from bad guests, damage, or disappointing results
The guest — from poorly prepared homes or misleading listings
Our brand — from losing credibility by accepting anything and everything
When we say no, it’s never personal. It’s a form of protection — and an invitation to either improve, or revisit things later.
What Happens If Your Home Isn’t a Fit (Yet)
We’ll always explain why — clearly and kindly.
We’ll usually offer guidance or a checklist to help get things on track.
And if we can’t manage it, we’ll often refer you to someone else who might.
Sometimes it’s a not now, not a not ever.
Selective Isn’t Snobby — It’s Responsible
You wouldn’t trust just anyone with your home.
And we won’t trust just any home with your guests.
This approach is how we maintain quality, build consistency, and give every owner and guest the experience they deserve.
